Welcome. These End-User Terms ("Terms") govern your use of the Vyzu consumer apps and websites — including vyzu.app, the Vyzu mobile app, and any white-label or marketplace mobile app that uses the Vyzu platform — to find barbershops, book appointments, communicate with shops, and pay for services.
These Terms include, among other things, an arbitration agreement, a jury-trial waiver, a class-action waiver, and a one-year limitations period. Please read them carefully.
If you do not agree with these Terms, please do not use the consumer apps or websites.
1. Who We Are and Who These Terms Apply To
"Vyzu," "we," "our," and "us" refer to Best Business Intermediation, Inc., 2084 Marsh Hawk Drive, Orlando, Florida 32837.
"You" or "End User" means an individual who uses the Vyzu consumer apps or websites to discover, book, pay for, or review services from an independent barbershop, salon, or similar business ("Shop").
These Terms apply only to End Users. If you are a Shop using Vyzu to run your business, the Business Terms of Service apply to you instead.
2. Eligibility
You must be at least eighteen (18) years old to create a Vyzu account and book appointments. Where local law permits, an individual aged 13–17 may use the Service only with the consent and supervision of a parent or legal guardian, who accepts these Terms on behalf of the minor. We do not knowingly allow children under 13 to use the Service.
You also represent that (a) you are legally permitted to enter into these Terms in your jurisdiction, (b) you are not located in any country or region subject to comprehensive U.S. trade sanctions, and (c) you are not on any U.S. government list of prohibited or restricted parties.
3. What Vyzu Is — and Is Not
Vyzu is a marketplace and software platform. We connect you with independent Shops and provide tools for booking, communications, and payments.
Vyzu does not provide barbering, hairstyling, salon, beauty, or related personal-care services. Each Shop is an independent business. We do not:
- employ the people who work at Shops;
- set or guarantee prices, durations, or service quality;
- supervise Shop staff or inspect Shop premises;
- verify any Shop's professional licenses, insurance, hygiene, sanitation, training, or competence; or
- guarantee the safety, legality, or outcome of any service.
Your relationship for any service you book is directly with the Shop, not with Vyzu.
4. Your Account
You may need to create an account to book or pay. You are responsible for keeping your login credentials confidential and for everything that happens under your account. Please keep your phone number and email current — that's how Shops send you appointment reminders and how we send important notices. Notify us at privacy@vyzu.app if you suspect unauthorized access.
You may close your account at any time through the in-app settings or by emailing privacy@vyzu.app. We may suspend or close accounts for fraud, abuse, harassment, violations of these Terms, or as otherwise required by law.
5. Booking Appointments
When you book an appointment, you are entering into a transaction directly with the Shop. The Shop sets:
- the services available, descriptions, and prices;
- the date, time, and staff member;
- the cancellation, no-show, late-arrival, and rebooking policies;
- any deposit or pre-authorization required to hold the appointment; and
- any taxes, tips, or fees added at checkout.
By booking, you agree to the Shop's posted policies as displayed at the time of booking. Those policies form a binding agreement between you and the Shop. Vyzu is not a party to that agreement.
6. Cancellations, No-Shows, and Deposits
Cancellation and No-Show Fees. The Shop may charge a cancellation fee, late-arrival fee, or no-show fee in accordance with its posted policy. Where the Shop has configured pre-authorization or stored-card functionality, the Shop may charge that fee to the payment method you provided at booking.
Deposits. Some Shops require a deposit at the time of booking. Deposits are held by the Payment Processor and applied, refunded, or forfeited per the Shop's posted policy.
Holds. When you book, your card issuer may place an authorization hold reducing your available credit until the appointment is completed or canceled. Authorization holds are not charges.
Refunds. Refund decisions for completed or canceled appointments are made by the Shop, not by Vyzu. If you believe you were charged in error, please contact the Shop directly. If you cannot resolve the issue with the Shop, you may dispute the charge with your card issuer.
7. Payments
Payments are processed by third-party Payment Processors (Finix and Stripe). By providing payment information, you authorize the Shop and Vyzu (via the Payment Processor) to charge that payment method for amounts due under the Shop's policy (service fees, taxes, tips, deposits, cancellation fees, and no-show fees). Receipts are available in the app. Refund and chargeback decisions are between you, the Shop, and the Payment Processor; Vyzu may but is not obligated to mediate.
Where you save a payment method, you authorize Vyzu and the Shop to use that method for future bookings until you remove it from your account.
8. Communications, SMS, and TCPA
By creating an account or booking an appointment, you consent to receive transactional communications from Vyzu and from the Shop via in-app notifications, push notifications, email, and SMS — including booking confirmations, reminders, schedule changes, payment receipts, and security notices. These are necessary to operate your account and your bookings.
You may also opt in to marketing communications from Vyzu or the Shop (offers, promotions, newsletters). Marketing communications are sent only with your consent and can be turned off at any time.
SMS Specifics. SMS messages may originate from Vyzu' toll-free long-code number +1 (855) 599-4407 or from other long-code numbers we use for A2P 10DLC delivery, as well as from Shop-controlled numbers configured by the Shop. Message and data rates may apply. Message frequency varies. Reply HELP for help. Reply STOP to opt out of marketing SMS. Carriers (such as Verizon, AT&T, T-Mobile, U.S. Cellular) are not liable for delayed or undelivered messages. We participate in the carriers' A2P 10DLC framework where applicable.
To opt out of marketing SMS, reply STOP to any marketing message. To opt out of marketing email, click the unsubscribe link in the message. You cannot opt out of transactional messages without losing the related functionality (for example, you cannot opt out of booking confirmations).
9. Reviews and Ratings
If you complete an appointment, you may be able to leave a review of the Shop. By posting a review, you grant Vyzu and the Shop a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute that review on the Service and in Vyzu' marketing materials.
Reviews must be your own honest opinion based on a service you actually received. Reviews may not (a) be false, misleading, or fraudulent; (b) contain hate speech, harassment, threats, or illegal content; (c) include personal information about Shop staff or other End Users; (d) promote competing services; or (e) be posted in exchange for compensation that is not clearly disclosed.
Vyzu may remove reviews that violate these Terms, applicable law, or our Acceptable Use rules. We do not remove negative reviews just because the Shop disputes them. A "verified user" indicator is shown only on reviews left by End Users who completed an appointment through Vyzu.
10. Photos and Other Content You Post
You retain ownership of photos and other content you post (for example, a profile picture or a photo attached to a review). By posting that content, you grant Vyzu and the Shop a worldwide, non-exclusive, royalty-free license to host, display, and use that content in connection with the Service. You represent that you have all rights necessary to grant this license and that the content does not infringe anyone else's rights.
Photos posted by Shops (portfolio photos, gallery images) remain owned by the Shop.
11. User Conduct
When using the Service, you agree not to:
- harass, abuse, threaten, or discriminate against any Shop staff member or other End User;
- file fraudulent chargebacks or knowingly misrepresent transactions;
- use automated tools, bots, scripts, or scrapers to access, harvest, or extract data;
- resell, transfer, or sublicense appointments or your account;
- attempt to circumvent suspensions, security measures, or rate limits;
- use the Service for any unlawful purpose, including fraud, money laundering, or financing terrorism;
- impersonate another person or misrepresent your identity;
- upload viruses, malicious code, or anything designed to interfere with the Service;
- collect personal information about other End Users; or
- use the Service in violation of any applicable law (including the TCPA, GDPR, LGPD, CCPA, or your local data-protection laws).
Repeat or material violations may result in account suspension or termination.
12. Disputes With a Shop
Because the Shop is the party providing services, disputes about service quality, refunds, no-shows, late arrivals, or staff conduct are between you and the Shop. Try to resolve the issue with the Shop directly first. Vyzu may, in its discretion, help mediate, but we have no obligation to do so. For payment disputes, you may also contact your card issuer to file a chargeback through standard payment-network procedures.
13. Privacy
Our Privacy Policy explains how we collect, use, and share personal information about you. By using the Service, you acknowledge our Privacy Policy. The Shop is also responsible for its own privacy practices for information it collects through the Service.
14. Intellectual Property
The Service and all materials on it (other than user-posted content) are owned by Vyzu or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use of finding, booking, and paying for appointments. All other rights are reserved.
15. Disclaimers
THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF HARMFUL COMPONENTS. WE CANNOT GUARANTEE THAT UNAUTHORIZED THIRD PARTIES WILL NEVER DEFEAT OUR SECURITY MEASURES OR USE PERSONAL INFORMATION FOR IMPROPER PURPOSES.
We make no warranty as to the quality, safety, legality, or outcome of services provided by any Shop. Location data shown in the Service is approximate and should not be relied on for precise positioning, navigation, or emergency response.
16. Limitation of Liability
EXCEPT FOR LIABILITIES THAT CANNOT BE LIMITED UNDER APPLICABLE LAW:
- IN NO EVENT WILL VYZU BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR PERSONAL INJURY ARISING FROM A SHOP'S SERVICES, REGARDLESS OF THE THEORY OF LIABILITY, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND
- OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (I) THE AMOUNTS PAID BY YOU TO VYZU (NOT TO ANY SHOP) IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (II) ONE HUNDRED U.S. DOLLARS (USD $100).
17. Indemnification
You will defend, indemnify, and hold harmless Vyzu and its officers, directors, employees, agents, and affiliates from any third-party claim, action, or proceeding, and any resulting losses, damages, settlements, costs, and reasonable attorneys' fees, arising out of (a) your use of the Service in violation of these Terms or applicable law; (b) your dispute with a Shop; (c) content you post; (d) your violation of anyone's rights; or (e) your communications (including SMS or email) in violation of applicable law.
18. Sanctions, Export Control, and Government Use
You may not use the Service if you are located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. trade sanctions, or if you are listed on any U.S. government prohibited-parties list. You may not export the Service in violation of U.S. export-control laws. The Service is a "commercial item" under 48 C.F.R. § 2.101 for purposes of any U.S. Government use.
19. Governing Law; California Civil Code § 1789.3
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 20, the state and federal courts located in Orange County, Florida have exclusive jurisdiction over any action or proceeding not subject to arbitration.
California Civil Code § 1789.3 Disclosure. California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.
20. Dispute Resolution; Arbitration; Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING THE RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY DECIDE YOUR CASE.
Informal Resolution. Before initiating arbitration, you must send a written description of the dispute to legal@vyzu.app and give us thirty (30) days to try to resolve it informally.
Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including disputes under the TCPA), except (i) claims for injunctive or equitable relief related to intellectual-property rights or confidentiality, and (ii) claims that qualify for and are brought in small-claims court under that court's rules, will be resolved by binding individual arbitration administered by JAMS in Orange County, Florida, under the JAMS Comprehensive Arbitration Rules and Procedures then in effect.
JURY WAIVER. EACH PARTY HEREBY WAIVES ANY CONSTITUTIONAL OR STATUTORY RIGHT TO A TRIAL BY JURY.
CLASS ACTION WAIVER. EACH PARTY AGREES THAT ANY DISPUTE WILL BE BROUGHT ONLY IN SUCH PARTY'S INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
Mass Arbitration. If twenty-five (25) or more claimants represented by the same or coordinated counsel file demands against Vyzu raising substantially similar claims within a sixty (60)-day period, the claims will be batched and resolved in coordinated proceedings of no more than fifty (50) claims per batch, with the parties cooperating in good faith to streamline resolution.
Small-Claims Carve-Out. Either party may, instead of arbitration, bring an individual claim in a court of competent jurisdiction that hears small-claims cases, provided the claim qualifies for that court's jurisdictional limits.
One-Year Limitations Period. Any claim arising out of or related to these Terms or the Service must be filed within one (1) year after the cause of action accrues, or it will be permanently barred.
Opt-Out. You may opt out of this Section 20 by sending written notice to legal@vyzu.app within thirty (30) days of first accepting these Terms. The notice must include your name, account email, and a clear statement that you wish to opt out. Opting out does not affect any other provision of these Terms.
21. Mobile App Terms (Apple, Google)
If you download the Vyzu app (or a White-Label App built on Vyzu) from the Apple App Store or Google Play, you agree that (a) these Terms are between you and Vyzu only, not with Apple or Google; (b) Apple and Google have no responsibility for the app or its content; (c) your use must comply with the App Store / Google Play Terms of Service; (d) Apple and Google are third-party beneficiaries of these Terms and may enforce them; and (e) in the event of any failure of the app to conform to a warranty, Apple may (for iOS) refund the purchase price (if any) but otherwise has no warranty obligation.
22. Changes
We may update these Terms from time to time. If a change is material, we will provide notice in-app, by email to the address on file, or by posting the updated Terms in the Service before the change takes effect. Your continued use after the effective date constitutes acceptance.
23. Notices and Contact
We may give you notice by in-app message, email to the address on file, or by posting in the Service. You may contact us at:
Best Business Intermediation, Inc. 2084 Marsh Hawk Drive Orlando, Florida 32837 United States General: contact@vyzu.app Privacy: privacy@vyzu.app Legal notices: legal@vyzu.app DMCA: dmca@vyzu.app
24. General
These Terms (together with the Privacy Policy) are the entire agreement between you and Vyzu regarding your use of the consumer apps and websites and supersede any prior agreements. If any provision is unenforceable, the remainder remains in effect. We may assign these Terms; you may not. No waiver of any term will be a continuing waiver. Section headings are for convenience only.